Frequently asked questions

1 - General Questions

1- What is vSeeBox?

vSeeBox is one of the best-selling Android TV boxes fully loaded. it allows you to enjoy Live TV, Movies, and TV Shows (VOD) without subscriptions. You can watch over 1,600+ tv channels, 50,000+ VOD, PPV and sports events and more. To use our vSeeBox, just simply plug it into your TV, connect with Wi-Fi or Ethernet, and then you can Enjoy the Best Home Entertainment Experience Ever. It also provides 50+ channels 7-Day Playback feature so you don’t need to record by yourself.

The latest V2 Pro model features: Quad-core 64-bit CPU processor, 4GB Memory RAM, 32GB Internal Storage, Android 10 TV, H.264/265 Decoding for up to 6k@60dps, 2R2R Dual Wi-Fi 6 up to 867mbps, LAN network up to 1000mbps.

No, once you purchased the vSeeBox, you can use it with the Heat Apps provided without further charges, that’s why it’s the true Cable Cutter and say goodbye to cable bills!

However, for other apps like Netflix, Hulu or Disney+, you would need your account to use their service.
The latest V2 Pro model features: Quad-core 64-bit CPU processor, 4GB Memory RAM, 32GB Internal Storage, Android 10 TV, H.264/265 Decoding for up to 6k@60dps, 2R2R Dual Wi-Fi 6 up to 867mbps, LAN network up to 1000mbps.

Heat Apps, including Heat Live, Heat VOD and Heat VOD Ultra (only available on V2 Pro) are pre-installed apps on vSeeBox. It’s free with 1,600+ tv channels, 80,000+ movies and tv shows.
You can use it anywhere in the world, you can take it for travelling/road trips as well. (currently no service in China).
You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with vSeeBox. We recommend an over 15 Mbps network with Ethernet for smooth streaming.
Not compulsory to have VPN to use vSeeBox. If you use 3rd party apps often / need to change the location for a service area with apps like Netflix, we recommend having one.
Yes absolutely. vSeeBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly. For some 3rd party apps out of the Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.
We recommend an over 15 Mbps network speed for a good streaming experience. We also recommend an Ethernet hardwire network over a Wi-Fi network for a stable and fast network. For VOD, you can adjust the picture quality from high quality to low quality. For high quality, we recommend a 15Mbps network for seamless streaming without buffering. For 4K / UHD VODs in Heat VOD Ultra, we recommend a 25 Mbps network.

The pre-installed Heat Live app supports National, Local, Sports, Canadian, Latino, NFL, MLB, NHL, NBA, ESPN+, BTN+, PPV, FloSports etc. For the channel list, you can take a look:
https://www.vseebox.com/channel-list

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).

2 - Puchase Questions

1 - Where can I purchas eteh vSeeBox?
You can find it with our local distributors or online stores, eg. Amazon, eBay etc. Please be reminded to find authorized distributors to ensure they are selling genuine products.
We warrant our all products for 1 year. If there’s any hardware issue, you can contact your seller for replacement/repairment.

There is no return policy.

3 - vSeeBox Setup and Installation

1 - How to install my apps on vSeeBox?
We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, and Disney+ there. For some 3rd party apps out of the Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.
On the 1st row of the Home page, Settings, Apps, select the app(s) you want to uninstall, and click Uninstall.
vSeeBox supports Over-The-Air updates to keep your device updated. On the 3rd row of the Home Page, select the Software update. You can check if any new updates with Online Update.

Please visit the Bluetooth section: Home Screen settings row, System settings, and Bluetooth. Choose Pair new device.

To pair the Bluetooth remote, hold both [OK] and [VOL-] buttons until the red light flashes on the remote indicator. Now new device “vSeeBox Remoter” will show there, and connect it.

Factory reset will erase all data and caches on the vSeeBox. However, you can install the Heat apps back after resetting. You can find that on: 3rd row home screen – system settings – device preference – reset – erase everything.
Please confirm that network has been connected first. You can open YouTube TV and see if any videos can be playing. If network connected but Heat Apps still not showing on Home Screen, we recommend doing a factory reset if you are experiencing unusual glitching from setup. You can find that on: 3rd row home screen – system settings – device preference – reset – erase everything.

4 - Heat Live and Playback

1 - What can I do if te EPG is not accurate?
The EPG system adjusts according to your box Time Zone, and Date and Time setting. Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.
You can add favorites to the favorite list folder.
We keep adding more channels. Please provide us the name of the channels you want to add. For local channels, please also provide the callsigns (Eg. KNBC for NBC 4 Southern California). We will add them within 2 weeks and contact you if been added. For priority, we will add according to popularity, from Sports > National & Local > Canadian & Latino > 24/7.
The EPG system adjusts according to your box Time Zone, and Date and Time setting. Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.
The EPG system adjusts according to your box Time Zone, and Date and Time setting. Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.
The EPG system adjusts according to your box Time Zone, and Date and Time setting. Please check your vSeeBox to see if the Time, Date and Timezone are set correctly. You can visit Home Screen, Settings, Device Preferences, Date & time. If it still shows the incorrect time, please turn off the “Automatic date & time” function, and turn it on again. Then it would update to the correct one.

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